How quickly we pack, how long the courier takes, what it costs and what happens when something goes wrong on the way to you.
Shipping is free on every order. There is no minimum spend, no weight-based surcharge and no extra fee for choosing cash on delivery. The amount you see at checkout is the total amount payable, inclusive of GST and delivery.
| Order type | Shipping charge | Handling fee |
|---|---|---|
| Prepaid (UPI) | Free | None |
| Cash on delivery | Free | None |
Orders are picked, checked and handed to our courier partner within 24 hours of being placed, on working days. Orders placed on a Sunday or a public holiday are dispatched on the next working day.
Prepaid orders enter the dispatch queue as soon as the payment is confirmed. Cash-on-delivery orders enter it as soon as the order is placed, subject to a quick address verification where the delivery details look incomplete.
Once dispatched, delivery takes 5–9 business days to most Indian addresses. Business days exclude Sundays and public holidays. These are working estimates from our courier partners, not guarantees, and can extend during festival peaks, strikes or severe weather.
| Destination | Estimated delivery |
|---|---|
| Metro cities | 3–6 business days |
| Other cities and towns | 5–9 business days |
| Remote, hill and island pincodes | 7–13 business days |
We deliver across India only. We do not ship internationally at present.
Serviceability is checked against your six-digit pincode at checkout, and a pincode that does not match the state you selected is flagged before the order can be placed. Indian pincodes never start with 0, so a leading zero is rejected. If your pincode turns out to be unserviceable after the order is placed, we will contact you and refund the order in full.
Every order gets a reference number by email as soon as it is placed. Once the parcel ships, the courier name, AWB number and a live tracking link appear against the order.
Track it at order tracking using the reference, or open your orders and look it up with the email address or mobile number you ordered with. Tracking information from the courier can take up to 24 hours after dispatch to go live.
Couriers normally make up to three delivery attempts. Please keep the mobile number given at checkout reachable — most failed deliveries happen because the courier could not make contact.
If all attempts fail and the parcel is returned to us, we will contact you to arrange a re-dispatch or, if you prefer, refund the order. Repeated refusal of cash-on-delivery parcels may lead us to restrict that payment method on future orders from the same address or mobile number.
Check the parcel at the time of delivery. If the outer packaging is visibly damaged, tampered with or opened, refuse the delivery and tell us the same day.
If you find damaged, defective, missing or incorrect items after opening, report it within 48 hours of delivery with photographs of the item and the packaging. We arrange collection at our cost and either replace the item or refund it in full. Parcels lost in transit are traced with the courier; where the loss is confirmed, we replace or refund the order in full.
Support hours are Monday to Saturday, 10:00–18:00 IST. We reply within 24 hours on working days. For anything unresolved, escalate through the grievance redressal route.