What you can send back, how long you have, how to start it, and exactly when the money reaches you.
You have 7 days from the date of delivery to raise a return. Requests made after that window cannot be accepted, except where the item is defective and covered under section 08.
An item is eligible when it is:
Returns are checked on arrival. Items that fail the check are sent back to you and no refund is issued.
Reverse pickup is free for damaged, defective or incorrectly shipped items. For change-of-mind returns we may deduct a reverse-logistics charge from the refund, and we will tell you the exact amount before you send anything back.
Size exchanges are available within the same 7-day window, subject to the replacement size being in stock. Raise it the same way as a return and tell us which size you need. If that size has sold through, we refund instead. Each order can be exchanged once.
An order can be cancelled free of charge any time before it is dispatched. Since we dispatch within 24 hours, tell us as soon as you can — use contact us with your order reference.
Once the parcel has left us, the order cannot be cancelled. You can refuse the delivery or return the item under this policy instead. We reserve the right to cancel an order ourselves where stock is unavailable, the address cannot be verified, or the order appears fraudulent; in every such case the full amount is refunded.
Refunds are issued to the original payment method. Cash-on-delivery orders are refunded by bank transfer to an account you nominate, so we will ask for those details.
| Stage | Timeline |
|---|---|
| Return reaches our warehouse | 3–7 business days after pickup |
| Quality check completed | Within 2 business days of arrival |
| Refund initiated | Within 2 business days of a passed check |
| Money credited (UPI / card) | 7–10 business days from initiation |
| Money credited (bank transfer, COD) | 7–10 business days from initiation |
| Cancellation before dispatch | Refund initiated within 24–48 hours |
Shipping was free on the original order, so nothing is withheld for it. Where a coupon was used, the refund is the amount actually paid after the discount.
Report it within 48 hours of delivery with photographs of the item and the packaging. We collect it at our cost and either replace it or refund it in full, including any reverse-logistics charge. Manufacturing defects found later are assessed case by case — send us photographs and the order reference and we will tell you where you stand.
Not satisfied with how a return was handled? Escalate it through the grievance redressal route.